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Building Rapport on the Phone

Posted by Lesley Roberts | 13.09.13

Out care your competitors.  Does that statement sound silly?  Think about this though...............When was the last time someone told you they were thinking about you, especially a company that wanted your business?  Exactly!

So ‘out care your competitor’ by using these actionable steps:

  • Think about a customer
  • Reach out to them – using the phone
  • Let them know you are thinking about them.  Tell them why
  • Make the call all about them
  • Continue showing you are interested in them by demonstrating excellent listening skills

Don’t be multi tasking whilst talking to them – focus on the call.

It’s difficult to acquire customers, so it makes sense we should do whatever we can to look after those who are considering their buying decision. 

The sales people who earn the customer’s trust win more business!

 

 

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